Shipping & Returns

Shipping Policy

We know you are excited to receive your beautiful items but please allow up to 15 business days of Order acknowledgement for your items to ship.  We will notify you if pieces from your order are backordered beyond these estimated timeframes. Once your order ships we will email you a shipping confirmation so that you may track your items. Please note that the above are estimated shipping timeframes only and cannot be guaranteed by Country Charm, LLC. In the rare occasion, your item becomes backordered, you will be notified by email immediately to discuss your shipping options.

Select Quick Ship Products: Ships within 5 business days of order acknowledgement. 

Return & Exchange Policy

Custom made to order, vintage items, holiday items, sale items, bedding, bath linens, body products,  and some oversized items, including furniture, are not eligible for return or exchange and are considered final sale.

 

If you are unsure if the item you are ordering is considered final sale, please contact us before placing your order. For these final sale items we encourage our customers to view all descriptions, measurements, and photos, as well as contact us with any questions before purchasing. Items that are eligible for return or exchange, can be returned for a merchandise credit or exchange, less all shipping fees, which is good for 30 days from date of return. Items returned must be in original condition. 

 

Country Charm Decor, LLC wants its customers to be completely satisfied with their purchases and shopping experience so if you are not satisfied with your purchase for any reason, please contact us for a return authorization within 7 days of receiving your item. Upon review, we will email you a return authorization and further instructions. Return shipping is the responsibility of the customer. Please note: returns will not be accepted without prior authorization.

Damaged Items

If you receive an item that is damaged or defective, please notify us within 24hrs of receiving the item. We will email you a return authorization with instructions for returning the damaged or defective merchandise and send you a replacement free of shipping. If you no longer would like the item that you received, damaged, you will be issued a merchandise credit for the item plus applicable shipping. 

If your package appears to have been damaged in transit, please take pictures of damaged outer packaging as pictures will be needed to file a claim with the shipping carrier. For freight and white glove deliveries, please inspect your items before signing delivery slip to ensure there has been no damage.

Gift Returns

For items purchased from November 1st through December 25th of a given calendar year, the return/exchange date is extended out to January 10th of the following calendar year. Please note that
seasonal items are not returnable.

Store Policy

Customer Care

Payment Methods

 

We currently accept Visa, MasterCard, American Express, Discover Card and PayPal. All payments made online through Country Charm Decor, LLC are safe and secure and are processed through our secure server using SSL Secure Certificate.

Out of Stock Items

If you would like to purchase an item that is currently out of stock, please email us at info@countrycharmdecor.com and we can either order the product directly for you or inform you when the product will be back in stock.

Copyright

All content included on this site including, but not limited to, text, graphics, logos, button icons and images are the property of Country Charm Decor, LLC or its content suppliers and is protected by United States and international copyright laws. Unauthorized reproduction and/or use of said items are strictly prohibited.

Privacy and Security

Country Charm Decor, LLC is committed to ensuring that your information is secure. In order to prevent unauthorized access or disclosure we have put in place SSL Secure Certificate to safeguard and secure the information we collect online.

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide while visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information which we think you may find interesting. 

Country Charm Decor, LLC reserves the right to make changes to any policy. Policy changes will be posted on this website.

 

Contact

Email- info@countrycharmdecor.com

 

We appreciate your comments and feedback. If you have any questions or concerns, please do not hesitate to contact us. 

Due to COVID-19, order processing and shipping times are longer than usual. Thank you for your understanding and for supporting small business!

720-212-0720

    © 2021 Country Charm Decor, LLC